Hi Stella, Wow! Thank you so much for the amazing review! 💚 We're so happy to hear that you had a great experience with our team, and we're especially glad Jennifer was able to take care of you so quickly! We always do our best to stay ahead of any hiccups, even when they're out of our control, and it means the world to know that care came through on your end. It's customers like you that make what we do so rewarding. Thanks again for being part of the Bark Potty family — we're always here if you need anything! 🐾