FAQ
Support
Questions? We're here.
Everything you need to know about Bark Potty. Can't find your answer? Reach out to our team.
Training your dog
What if my dog won't use it?
Most dogs transition to Bark Potty easily because it uses natural plant-based fiber, a familiar outdoor material with scents they already recognize. The top surface stays dry, which helps them use it consistently. Place it where your current potty goes, use your potty cue word, and reward with a treat. Most dogs get it on the first try. And if yours needs extra help, our training team is available for free personal calls with every order.
The product
How often do I replace it?
Replace it when you're ready for a fresh one. Just like cat litter, it depends on your dog, their size, and how often they use it. You'll know when it's time.
Will it attract bugs?
No. Bark Potty uses natural plant-based fiber that stays pest-free from Day 1 through disposal. No flies, no gnats, no worms, not in summer, not ever. Customers who've switched from other indoor potty solutions consistently mention this as one of the biggest improvements.
Does it smell?
Many customers report an improved experience compared to other indoor potty options. Liquid drains through the natural fiber into the sealed bottom tray, keeping the top surface dry. When it's time for a fresh one, you toss the entire tray. No lingering mess, no scrubbing.
How heavy is it?
Bark Potty weighs under 7 lbs, lighter than a gallon of milk. You can lift it and toss it with one hand. Customers with arthritis, back problems, or mobility issues specifically mention this as a major benefit.
How do I dispose of it?
Pick up the entire tray and throw it away. The whole unit is disposable. No touching anything soggy. No mess. The whole process takes under a minute.
What size do I need?
Large (30"×20") is designed for medium to large dogs or dogs who need more space. Standard (24"×16") is designed for small to medium dogs. If you're not sure, go with Large.
What is Bark Potty made of?
Bark Potty is made from natural plant-based fiber. No plastic components, no synthetic materials, no chemicals. It's a fully natural, disposable tray system.
Subscription
Can I pause or cancel my subscription?
Absolutely. Log into your account anytime to pause your subscription, skip a shipment, change your frequency, or cancel completely. No commitment, no hassle.
Returns & refunds
What is your refund policy?
At Bark Potty, we offer a 30-day money-back satisfaction on our products. If you've tried Bark Potty for at least 30 days, had a training call with our trainer, and still find that it doesn't meet your expectations, you can reach out to our support team. We cover 1 unit per customer under this policy. Once your submission is reviewed and approved, we'll issue a refund to your original payment method, minus any shipping and handling fees, within 15 business days.
Free with every order
Book a free training call
Our trainer will walk you through getting your dog comfortable with Bark Potty — usually takes one short call.
Book your callOr read our step-by-step training guide first.
Still need help?
We're here for you
Can't find what you're looking for? Contact contact@barkpotty.com