Refund Policy

Policy

Refund Policy

We'll make it right.

At Bark Potty, we offer a 30-day money-back satisfaction on our products. If you've tried Bark Potty for at least 30 days, had a training call with our trainer, and still find that it doesn't meet your expectations, you can reach out to our support team. We cover 1 unit per customer under this policy. Once your submission is reviewed and approved, we'll issue a refund to your original payment method, minus any shipping and handling fees, within 15 business days.

How it works

Use Bark Potty for a minimum of 30 days before submitting a request.

Complete a free personal training call with our Bark Potty trainer.

If you're still not satisfied, reach out to our support team at contact@barkpotty.com

We'll review your submission and process your refund within 15 business days of approval.

Key terms

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Limited to 1 unit per customer.

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Refund is issued to your original payment method.

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Shipping and handling fees are not refunded.

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We do not accept product returns.

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Minimum 30 days of use required before a claim is eligible.

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A completed free training call is required before a claim is eligible.

Subscription terms

Subscriptions renew automatically after the first order at the regular price for your selected plan. You can pause, skip, or cancel anytime from your account. Customers who cancel will still receive any Bark Potty units already paid for. No refunds or credits are issued for unshipped product after cancellation.

Have questions about your order or our policy?

We're happy to help. Contact contact@barkpotty.com