Recently changed our subscription size and frequency and the BP was quick to respond! The size was not available at the time but they kept me updated throughout the process and gave me a heads up as soon as it was.
They made the adjustment quickly and seamlessly with no hassle!
The product itself has been great 1) when potty training 2) as back up during winter months when it’s too cold in the morning for your puppy to go outside and 3) when starting to leave them by themselves at home for longer stretches of time. We found we needed to upgrade to a larger size when she was 7 months due to #2 aiming. Photo is when she was 3 months 😍